Imagine you are sitting at negotiation table with someone important, maybe a recruiter, boss, spouse, visa official, cop, broker, banker, seller at a critical juncture. This will book will make difference in that most crucial time. Let us just assume that 99% of the book is forgotten but the 1% sticks with you. That 1% will change your life for good.
Everyone will have to negotiate at some point in their lives. Yes, stakes differ and so does the frequency but there is no running away from it. I have never enjoyed negotiating. It always has been exhausting and at best i see it as a necessary evil. This book changed my view of negotiation and showed me how it may not be a bad thing after all. In fact, with some practice, it can be quite enjoyable.
Chris Voss is a veteran hostage negotiator for FBI. He knows what he is talking about and loves his trade. His passion oozes in the book. The book explains how to negotiate through series of stories which involves kidnappers, bank robbers and terrorists. Hopefully you will not need to negotiate with such people, but the techniques he employs are invaluable.
I am going to read this book again. Anyone in business or in a high pressure job, ignore this book at your own peril.