Salesforce plugin not visible in Outlook 2007

Consider this.

You want to integrate Salesforce into your Outlook 2007. You went to and downloaded ‘Connect for Outlook’. Installed it and restarted Outlook several times but still not able to see the Salesforce Outlook buttons.

Outlook 2007 has a strange way to put the Salesforce plugin in the ‘Disabled items’ list. What you need to do is then, enable it from the menu. On the Outlook 2007 console, Go to Help-> Disabled Items -> Salesforce. Refer to the screenshot below.

Disabled items
Disabled items



21 thoughts on “Salesforce plugin not visible in Outlook 2007”

  1. I activated the Salesforce plug in but the buttons still does not show. Did all that the chain messages suggested.

  2. Thank you! I had upgraded from Outlook 2003 to 2007 and the plugin stopped working. Even after re-installing it. Outllok must have seen an old salesforce plugin and it disabled it.

  3. Perfect! This worked for us as well on a Win 2003 Terminal Server. The plugin was installed and working for 10+ users but was disabled for only a single user.

  4. Thank you very much for this!! I spent an hour uninstalling and reinstalling it before I thought to ask Google. This post should be at the top as someone else mentioned!! Thanks again.

  5. I need to know how to do a report that shows the accounts of 1 particlular person with priority contact then export to Excel.


  6. You are a gentleman and a scholar. I was trying to enable it from the Trust Center. Thanks for taking the time to post this — it saved me a lot of time.

  7. WOW! I can’t thank you enough – I have been struggling with this for a few days and nobody could figure it out. I just took 30 seconds to do the above and all is working perfectly!! This definitely needs to go to the top of Google Search.
    #salesforce #outlook connect salesforce

  8. Thanks so much for posting. We tried the installation 3 or 4 times on a computer where it previously had worked fine. We were getting ready to give up. But your suggestion worked. Salesforce should really make a note of this issue in their installation document.

  9. Salesforce App for Outlook is great for Office 365 users. But it doesn’t work for native Outlook 2007, 2010 and 2013. To integrate Salesforce and Outlook 2007/2010/2013 you need to check 3rd party solutions. The best one I’ve found is ContactMonkey (
    I can view and edit any SalesForce information without leaving Outlook. They also provide me information who’s opening my email right now. That way I can prioritise who to call first. Worth a try!

  10. I was browsing on line for some information since yesterday night and I at last found this! This is a magnificent webpage by the way, except it seems a little hard to read in my i phone.

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